Facebook is a social media website where people like to hang out. They share photos and videos, link to sites they like and chat amongst friends. They also have the ability to interact with companies and brands they like, or find new firms they want to buy from. Tap into this market with the advice below.
The greatest way to interact with your fans is to talk back to them when they post about your company or on your wall. Keep an eye on your all and any twitter messages that contain your company handle. Reply to them, especially if it is someone who needs customer service or has a complaint.
Connect your Facebook page with others who are willing to help spread the word for you. If you want to get the ideal results from using Facebook, the key is to have an insane number of people that Like your page. If you have someone on your side, it can be easy to acheive this.
Focus all of your Facebook posts towards your business or industry. Make them relevant and inform your customers and fans about things they would be interested in. Don’t just make a post without having a purpose. Your customers already have enough information coming to them, so make your posts relevant so they stand out.
Never argue with a member of your fan base. There may be some people that do not like your product and they might say negative things. Keep your cool in this type of situation. The way you handle it will give people a good idea of what it is like to do business with you.
Think about why your page exists. Are you simply trying to get the word out about your company and new products? Or, is the page functioning as a forum for better communication with your customers? Once you have a clear picture of what you want your page to do, you can begin working on your marketing goals.
Never rely on anyone else’s advice as to when the best time for updating your page is. While a non-profit may find people are more charitable on the weekend, that doesn’t mean your customers aren’t actually checking out your page at work. Do your own research to figure out when you should be posting.
There is nothing wrong with posting links to content on your website from Facebook. People think that Facebook fans want to stay on Facebook all day – this is a myth. In fact, they’re quite happy to visit your site as long as you offer them something of interest, so give it a try.
You should start a group page for your company. Your group can be a place where you and your customers interact with each other. You can advertise the discounts you offer as well as any other information that will assist them. This will help develop a good relationship with potential clientele.
Do not try to use your personal Facebook page to attract fans. This is not a good idea because personal users have friend limits that business users don’t. You don’t want someone to try to join your page only to be told that you have reached your limit. They probably won’t come back to try another time.
You need to be encouraging interaction with both you and other customers. Conversations on your post should be allowed. Removing posts may infuriate some people. However, if things become heated or if the conversation is offensive, then you should intervene.
Make your Facebook page consistent with your other media. As with any kind of marketing, individual efforts rarely pay off. Try to integrate your marketing as much as you can. Try to make the look and feel, messaging, etc. consistent across all platforms that you use. For instance, your email newsletters, Twitter feed, website, and Facebook page should all be similar to each other. This can boost the success of your campaign.
Scheduling tools are great if you are unable to sit online to post regular Facebook updates. They post your content for you at preset times. Be sure to test different tools to find the best one for you.
Social media sites are all about making connections. If you want your Facebook marketing to be effective, your community has to feel like it knows you. Make an effort to interject a bit of your life and yourself into your posts. If people can identify with you, they are much more likely to buy from you.
Marketing on Facebook is now an avenue which is open to your business. You know what it takes to engage an audience, supplying advertising to those you target. This knowledge is something your competition likely lacks, so act on it as soon as possible to get the most out of it.